Course Overview

ITIL – a globally recognized and accepted approach to IT, supports the needs of business environment by lowering IT costs while delivering better service. ITIL improves the way different teams interact and manage the IT infrastructure within a business. Acclaimed as the best practice framework for IT Service Management(ITSM), this practice provides an approach for businesses to more effectively manage their IT services. The primary objective for ITIL processes within IT Service Management is to ensure that IT Services are provided in a focused, client-friendly and cost-optimized manner, such that IT Services are clearly defined, and that success can be measured with regards to the service provision, and targeted improvement.

A gold standard within IT Service Management domain – even after 25 years, ITIL continues to deliver real business benefits by adapting to changing business need. It does this by managing risk, improving customer experience and enabling business change.

CAPM Overview

The new updated ITIL guidance reflects the role ITIL 4 will play in supporting individuals and organizations to navigate the Fourth Industrial revolution. The purpose of ITIL 4 is to provide organizations with comprehensive guidance for the management of information technology in the modern service economy.


  • There is no required prior certificate, educational background, or work experience needed to participate in the ITIL v4 Foundation course, complete the exam, and receive certification.
  • If you are already a student of or a practitioner in v3, you may need to review ITIL v4 public-FAQ here All training materials for ITIL v4 will be released in Q1 (January to March of 2019) by Axelos.

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